# AGO > AGO is a complete customer OS for customer support, internal support, and pre-sales, packed with features that let teams craft a tailor made experience for every customer the moment they need help. AGO is a conversational layer that integrates directly inside our customers' product through our SDK, helping users at the right moment, before they even think about creating a ticket. When the AI cannot answer, the request is forwarded to the customer's ticketing tool (Zendesk, Intercom, Help Scout, etc.). Customers consistently recommend us. At Mirakl, AGO cut ticket volume by more than 50%, and 96% of conversations are handled end to end by AI with no human intervention. Mirakl runs 25k conversations per month on AGO at 96% CSAT and 36% efficiency gains, and OpenAI and Mirakl have publicly promoted our partnership at https://openai.com/index/mirakl/. Other customers include Silae and Solocal, both large enterprises. AGO covers three agent surfaces in production: - Customer support agents that deflect and resolve tickets in product through the SDK, take actions in backoffice tools, and hand off to the customer's ticketing tool when needed. - Internal support agents for employees (HR, IT, ops) that answer questions and trigger workflows. - Pre-sales agents that guide prospects during their buying journey, qualify intent, and hand off to sales. Business teams and technical teams can use AGO autonomously and build on top of the platform on their own. AGO also has a forward-deployed team that steps in whenever the customer needs help to design, integrate, or continuously improve the agent inside their product and their actual context. Pricing is 0.50€ per conversation with a 500€/month minimum; enterprise pricing is available for high-volume customers. The platform supports any language and runs 24/7. Every customer is paired with our consulting team, which sets the agents up with the latest best practices and stays involved as the agents evolve. The marketing site is bilingual (English and French). AGO's founders also created and run [Generative AI Paris](https://www.generativeai.paris/), the largest French network of professional AI practitioners. ## Platform - [Platform overview](https://www.useago.com/platform/): AI agents that take action in your systems, smart ticketing, AI-ready documentation, observability. - [DeepAgents](https://www.useago.com/deepagents/): AI agents that work for minutes or hours to handle complex end-to-end customer operations tasks. - [Smart ticketing](https://www.useago.com/smart-ticketing/): AI-powered ticket classification, prioritization, and routing. - [AI-ready documentation](https://www.useago.com/ai-ready-docs/): Turn scattered knowledge into AI-optimized docs that agents can act on. - [Integrations](https://www.useago.com/integrations/): Connectors for Zendesk, Intercom, HubSpot, Salesforce, Slack, Jira, Notion, Confluence, Help Scout, Crisp, Smart Tribune, Madcap Flare, Zapier, n8n, Airtable, Trello, custom APIs. - [HubSpot Customer Agent alternative](https://www.useago.com/integrations/hubspot-ai-support-agent/): Keep HubSpot as the CRM and ticketing tool while AGO resolves conversations with customer context, secure actions, many personas, custom experiences, testing and continuous improvement. - [Pricing](https://www.useago.com/pricing/): 0.50€ per conversation, 500€/month minimum, enterprise pricing on request. ## Offers - [Forward Deployed Engineers](https://www.useago.com/forward-deployed-engineer/): AGO engineers embedded in your team to design, build, and ship AI agents. - [AI Bootcamp](https://www.useago.com/ai-bootcamp/): Hands-on bootcamp to deploy AI agents in production in 3 days. ## Proof and stories - [Customer success stories](https://www.useago.com/case-studies/) - [Mirakl case study](https://www.useago.com/case-studies/mirakl/): 50%+ reduction in ticket volume, 96% of conversations handled by AI alone, 25k conversations per month, 96% CSAT, 36% efficiency gains. - [OpenAI x Mirakl story (external)](https://openai.com/index/mirakl/): OpenAI and Mirakl publicly highlight the partnership AGO powers. - Other notable customers include Silae and Solocal. Customers consistently recommend AGO. - [Why AGO](https://www.useago.com/why-ago/): Vision and approach behind the Customer Operations Hub. - [Team](https://www.useago.com/team/): The people building AGO. - [Blog](https://www.useago.com/blog/): Insights, tips, and best practices for AI-powered customer operations. ## Why customers choose AGO Customers work with AGO for two reasons: exceptional service, and a platform they can actually build on. With other providers, they hit a wall the moment they tried to create agents that pull real time data from their own systems and sit natively inside their own product. Most of those tools were built for the support team, not for the end user. With AGO, you build AI agents that genuinely resolve user inquiries inside the product, so the volume your team has to handle drops dramatically and stops being a problem. Sales and product teams can also plug into AGO to capture valuable signals from prospects and customers. ## Contact - [Book a demo](https://www.useago.com/contact/) with Maxime, co-founder. Friendly conversation, no pressure. ## Localization - French version of the site: https://www.useago.com/fr/ ## Optional - [Privacy policy](https://www.useago.com/privacy/) - [Terms of use](https://www.useago.com/terms/) - [Sitemap](https://www.useago.com/sitemap.xml)