Connect Your Confluence Documentation to AI Customer Support
AGO integrates with Atlassian Confluence to transform your team's documentation, wikis, and knowledge bases into an AI-powered support system that answers customer questions instantly.
What is the AGO + Confluence Integration?
The AGO Confluence integration connects your Atlassian Confluence spaces to AGO's AI platform. AGO indexes your Confluence pages, blog posts, and documentation, creating a semantic knowledge base that AI agents use to answer customer questions accurately.
Confluence is often the central repository for product documentation, internal processes, and company knowledge. The AGO integration makes this wealth of information accessible to customers through AI agents that understand natural language questions and find relevant answers from your Confluence content.
The integration supports Confluence Cloud and works with Confluence spaces, pages, attachments, and comments. AGO respects your Confluence permission structure, ensuring only appropriate content is used for customer-facing AI responses.
Benefits of AGO with Confluence
Unlock the value of your Confluence documentation
Leverage Existing Documentation Investment
Your team has already built extensive documentation in Confluence. AGO transforms this existing investment into customer-facing value without requiring duplicate content creation or manual FAQ building.
Atlassian Ecosystem Integration
AGO works seamlessly within your Atlassian stack. Connect Confluence for knowledge, and optionally integrate with Jira for ticket creation and tracking, creating a unified support workflow.
Enterprise-Grade Security
AGO connects to Confluence via official Atlassian APIs with OAuth authentication. Your data stays in Confluence, with AGO only accessing the content you explicitly authorize.
Multi-Space Support
Select specific Confluence spaces for your AI knowledge base. Use product documentation for customer support while keeping internal wikis private. Full control over what content powers your AI agents.
Use Cases for AGO + Confluence
How enterprises use AGO with their Confluence documentation
Technical Product Support
Engineering teams maintaining technical documentation, API references, and troubleshooting guides in Confluence use AGO to provide instant technical support. Developers and customers get accurate answers from your official documentation without waiting for support tickets.
IT Service Desk Automation
IT departments using Confluence for runbooks, configuration guides, and troubleshooting procedures connect AGO to automate common IT support requests. Employees get instant help with password resets, software installations, and common issues.
Partner and Vendor Documentation
Companies sharing documentation with partners through Confluence spaces use AGO to provide self-service support for their partner ecosystem. Partners find answers in your documentation without consuming your support team's time.
Compliance and Policy Information
Organizations maintaining compliance documentation, security policies, and regulatory information in Confluence use AGO to answer employee and stakeholder questions about policies and procedures accurately and consistently.
How the Confluence Integration Works
Connect your Confluence instance in minutes
Authenticate with Atlassian
Connect AGO to your Confluence instance using Atlassian's official OAuth flow. The connection is secure, and you maintain full control over access permissions.
Select Confluence Spaces
Choose which Confluence spaces AGO should index. You can include customer-facing documentation while excluding internal spaces. AGO respects Confluence's permission model.
Configure and Deploy
Set up your AI agents with custom response guidelines, escalation rules, and branding. Deploy to your support channels and start providing AI-powered answers from your Confluence knowledge.
Why AGO for Confluence?
AGO understands that Confluence is more than a wiki, it's often the source of truth for complex technical and business information. Our integration is optimized for the structured yet diverse content types found in Confluence, from hierarchical documentation to meeting notes to technical specifications.
Many AGO customers use the full Atlassian stack. Our integration is designed to complement your existing Jira workflows, enabling seamless ticket creation when AI agents can't fully resolve an issue, with full context passed to your support team.
AGO provides analytics that help you improve your Confluence content. See which topics generate questions, identify documentation gaps, and understand what customers struggle to find. These insights make your Confluence investment more valuable over time.
Ready to Connect Confluence to AGO?
Transform your Confluence documentation into intelligent customer support. Schedule a demo to see how AGO works with your Atlassian environment.