Connect AGO to Any API Build Custom Actions
AGO's Custom API integration enables your AI agents to connect to any system with an API. Build custom actions that let AI resolve customer requests by interacting with your internal tools, databases, and services.
What is the AGO Custom API Integration?
The AGO Custom API integration is a developer-focused feature that allows you to extend AI agent capabilities to any system in your stack. If a system has an API, AGO can connect to it and take actions on behalf of customers.
Unlike pre-built integrations that offer fixed functionality, the Custom API feature lets you define exactly what actions your AI agents can perform. Check order status in your proprietary system, update customer records in your database, trigger internal workflows, or perform any operation your API supports.
AGO provides a secure, structured way to expose API endpoints to AI agents. You define the action, specify the parameters, and AGO handles the natural language understanding that lets customers trigger these actions through normal conversation.
Benefits of Custom API Integration
Unlimited possibilities for AI automation
Connect Any System
Any internal or third-party system with a REST API can become part of your AI support workflow. CRMs, ERPs, databases, microservices, legacy systems - if it has an API, AGO can use it.
Define Custom Actions
Create actions specific to your business. Check inventory in your warehouse system, process refunds through your payment provider, update subscriptions in your billing platform - whatever your customers need.
Secure by Design
AGO's Custom API integration includes authentication handling, rate limiting, and parameter validation. Your APIs are protected while being accessible to AI agents.
Developer-Friendly
Define actions using familiar concepts: HTTP methods, headers, request bodies, and response handling. If you can call an API from code, you can make it available to AGO.
Use Cases for Custom API
What you can build with Custom API integration
Proprietary System Access
Many businesses have custom-built systems for order management, inventory, or customer data. The Custom API integration lets AGO access these systems, enabling AI to answer questions and take actions using your proprietary tools.
Legacy System Integration
Older systems often lack modern integration options but have APIs or can be wrapped with one. AGO's Custom API lets you bring legacy system capabilities into your AI support workflow.
Multi-System Workflows
Complex support actions often require touching multiple systems. Custom APIs let you create compound actions that span your CRM, order system, and communication tools in a single customer interaction.
Industry-Specific Tools
Healthcare, finance, logistics, and other industries use specialized software. Custom API integration lets AGO work with industry-specific tools that don't have pre-built integrations.
How Custom API Integration Works
A developer guide to connecting your APIs
Define Your Action
Specify the API endpoint, HTTP method, authentication, and parameters. Describe what the action does in natural language so AGO understands when customers are requesting it.
Configure Security
Set up authentication (API keys, OAuth, custom headers), define rate limits, and specify which customer contexts can trigger the action. AGO handles credentials securely.
Test and Deploy
Test your custom action with sample conversations. Once verified, deploy to production. AGO's AI agents will automatically recognize when to use your custom action during customer conversations.
Why Build Custom Actions with AGO?
AGO believes AI support should do more than answer questions - it should take action. The Custom API integration embodies this philosophy by making any system action available to AI agents, turning support conversations into resolved issues.
Unlike chatbot builders that require decision trees, AGO's AI understands natural language and context. Define your action once, and AGO figures out when customers need it. No scripting conversation flows or anticipating every phrasing.
AGO's Custom API integration is built for production use. Enterprise security, comprehensive logging, error handling, and fallback behaviors are built in. Your custom actions are as robust as AGO's native integrations.
Ready to Build Custom AI Actions?
See how AGO's Custom API integration can connect your AI agents to any system. Book a demo for a technical walkthrough.