Connect Jira to Your Support Workflow

The AGO Jira integration connects your customer support insights to your development workflow. AGO automatically creates Jira tickets for documentation updates when it detects recurring questions about poorly documented features. For other issue types, AGO helps you dispatch conversations based on labels assigned by admins and reviewers.

When reviewing conversations in AGO, your team can label issues as bugs, feature requests, or other categories. The Jira integration then helps route these labeled conversations to the appropriate Jira projects, creating issues with full context from the support conversation.

The automatic documentation task creation is particularly powerful. When AGO detects that customers repeatedly ask the same questions, it proactively creates a Jira ticket for your documentation team specifying exactly what content needs to be added or clarified.

Customer support conversations contain valuable product insights, but manually creating Jira issues from support tickets is tedious. AGO automates the documentation use case entirely and streamlines everything else through label-based dispatching.

The documentation workflow is fully automatic. AGO detects when customers struggle with poorly documented features and creates actionable tasks for your tech writing team—no human review required for this specific use case.

For bugs, feature requests, and other issue types, the reviewer-in-the-loop approach ensures quality. Your team categorizes conversations in AGO, and the integration handles the Jira ticket creation with all relevant context.