Automate Card Creation in Trello from Customer Insights

The AGO Trello integration connects customer support insights to your team workflows in Trello. AGO automatically creates cards for documentation updates when it identifies recurring questions that indicate content gaps or outdated information.

For bugs, feature requests, and other issue types, AGO uses a label-based dispatch system. When admins or reviewers tag conversations in AGO with specific labels, AGO can route these to the appropriate Trello boards and lists with full context.

This two-mode approach gives you automated documentation workflows while maintaining human oversight for technical decisions. Documentation requests flow automatically, while bugs and features are dispatched after human review and labeling.

AGO automatically creates Trello cards for documentation updates when it detects recurring questions about poorly documented features. For other issue types, AGO helps you dispatch conversations based on labels assigned by admins and reviewers.

The documentation workflow runs fully automated. When customers struggle with a feature, AGO creates actionable cards for your content team with specific improvement recommendations—no manual review required.

For bugs and feature requests, human reviewers assign labels in AGO to categorize issues before dispatch. This ensures technical decisions have human oversight while still routing to Trello with full context.