Temana Import: an AI assistant that sells equipment 24/7 in French Polynesia
"We wanted our customers to get a quote at 3am just like at 10am. Today that's a reality, and the sales team focuses on closing deals."
Nuiata Sachet
Managing Partner, Temana Import
Key Results
Company Overview
Temana Import has been the go-to professional equipment supplier in Tahiti for over 20 years. Sales, rental, maintenance: the company covers all needs for construction machinery, trucks, agricultural and forestry equipment across French Polynesia. Three complementary entities (Temana Import, Temana Location, Tahiti Flexibles Hydrauliques) serving construction, agriculture and industry.
Challenge
Messenger is the primary contact channel in French Polynesia. Every day, Temana Import receives dozens of inquiries: price of a mini excavator, truck availability, specs on a crusher. The sales team was spending considerable time manually answering these questions across a catalog of 200+ products. In the evening, at night and on weekends, messages went unanswered until the next business day.
Solution
AGO deployed an AI assistant on Facebook Messenger and the Temana Import website. The assistant queries the full catalog of 227+ products in real time to provide technical specs and exact pricing. It speaks French, Tahitian and English to adapt to each customer. When a prospect is qualified, it collects their contact details and routes the request to the sales team through an automated workflow.
Result
Since launch, Temana Import customers get a response in seconds, no matter the time of day. The sales team receives qualified leads with contact details and the exact customer need, ready to be processed as soon as they open. Evening and weekend inquiries no longer go unanswered.
How a customer goes from chat to closed deal
Ready to Transform Your Customer Operations?
See how AGO can help your team deliver faster, more accurate customer support.