AUTHORS/DAMIEN MOUROT
Co-founder
Damien Mourot
Passionate about transforming customer operations through AI. Previously led AI teams at multiple SaaS companies.
WRITING
Articles by Damien Mourot
Feb 15, 2026/2 min read
Why Chatbots Fail on Complex Tickets (And What to Do About It)
Most AI chatbots handle simple questions well but break down on multi-step cases. Here is what goes wrong and how persistent agents fix it.
Read articleDamien Mourot
Jul 30, 2025/1 min read
Maxime Thoonsen on Comptoir IA: Building the Future of Customer Operations
AGO's CTO Maxime Thoonsen discusses AI innovation, customer operations, and the future of business automation on the Comptoir IA podcast.
Read articleDamien Mourot
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