See which accounts are slipping, from what they tell your support.
AGO reads conversations and tickets account by account, scores each customer’s health and prepares the next action for your team. It works alongside your CRM.
A health score you can explain
Each company gets a score from its support activity, with the reason behind every point. Add your own signals, such as product usage or NPS, and set the weights and thresholds.
- The reason behind every point
- Your own signals and thresholds
- A portfolio view by risk for each account manager
- Setup: same topic in 4 conversations↓ 18
- Main contact inactive for 21 days↓ 9
- Tickets resolved within a day↑ 6
An alert comes with the action to take
When health drops, tickets spike, a champion goes quiet or a renewal is at risk, AGO creates a follow up task with a suggested message for the customer success manager.
- Health at risk or dropping
- Ticket spike, inactive champion, detractor
- A suggested message, to edit and send
Renewals and reviews prepared ahead
A renewal deal opens on its own 90 days before the date. An AI brief sums up what is going on with each customer, and the account review tab drafts your QBR preparation.
- The renewal opened 90 days ahead
- An AI brief and the facts worth keeping
- QBR preparation drafted for you
Reducing churn starts with the obstacles you can remove.
What sits around the score.
- 01
Companies, contacts and deals
Kept next to the conversations and tickets they come from, with your own fields.
- 02
Import
Companies and contacts from a CSV file, with duplicate merging.
- 03
History
Every change to a record, with who made it and when.
- 04
Personal data
Legal basis, email opt out, export and erasure from the contact page.
- 05
API and AI assistants
Claude or another assistant can read and update accounts for you.
- 06
Alongside your CRM
It adds what a CRM lacks: what customers tell your support.
Questions about AGO Success
Does it replace our CRM?
No. It keeps companies, contacts and deals next to support conversations and adds the health score. Your data comes in by CSV import or through the API.
Where does the score come from?
From support activity in AGO, plus the signals you send, such as product usage or NPS. Each point shows its reason, and you choose the weights and thresholds.
Will it reduce churn?
It shows where an account is blocked and prepares the action for your team. The effect on renewals is yours to measure, and we set that measure up with you.
How do we get access?
It is enabled on request. Tell us about your accounts in a scoping workshop and we turn it on with you.
Start with support. Extend to the whole journey.
Your business teams build the solution with an AGO AI Engineer, then evolve it on their own.
- 01 / Scope
Priority requests and your starting point
- 02 / Connect
Knowledge, data and the actions you authorise
- 03 / Measure and extend
Quality, resolution and business gains
A first 30 minute conversation with a cofounder.